When the city is facing a real crisis of confidence in its transit system, a $3.4 million marketing contract for an out-of-state agency isn’t just tone-deaf. It’s the civic equivalent of leaving your house unlocked, then paying someone from Austin to tell you how to jiggle the doorknob.
Why A City That Won’t Read Shouldn’t Trust Its Own Opinions The Counterintuitive Problem: The “Information Age” Hates Information For…
A Texas pizza franchise’s bankruptcy just ran as “Charlotte business news.” Here is why that old attention-merchant model is breaking down and what The Charlotte Mercury is doing instead.
Councilmember Watlington’s corruption allegations have cost Charlotte $ 25,000. Investigation found nothing. She has no regrets. That’s the problem.
Charlotte’s transit leaders turned a tragedy into a communications disaster. Here’s the crisis management playbook they ignored—and what they should have said instead.
